We want you to be completely satisfied with your purchase. Please read our return policy carefully:
Eligibility Requirements
- Returns must be initiated within 7 days of delivery
- Products must be in original condition with all packaging intact
- Factory seal must remain unbroken
- Original receipt or proof of purchase required
Defective Products
We stand behind the quality of our products. If you receive a defective item:
- Contact our customer service team immediately
- Provide order details and description of the defect
- We may request photos of the defective product
- Once approved, we’ll provide return instructions
Return Process
- Contact our customer service at +254113 883 902
- Include your order number and reason for return
- Wait for confirmation before shipping items back
- Wait for our directions
Refund Processing
- Refunds will be issued to the original payment method
- Processing time is typically 5-7 business days after we receive your return
- Shipping costs are non-refundable unless the return is due to our error
For any questions about our return policy, please contact our customer service team.
