Refund and Returns Policy

Return and Refund Policy for ExpressmartKe

1. Returns

We strive to ensure that you are satisfied with your purchase from ExpressmartKe. If you are not entirely satisfied, we offer a limited return policy as follows:

  • You may return a product purchased from ExpressmartKe within 24 hours of delivery if it meets the following conditions:
    • The product is unopened, unused, and in its original condition.
    • The product must be returned with all original packaging, accessories, and documentation.
    • The return must be initiated within 24 hours of delivery.

2. Exclusions

  • We do not accept returns for products that have been opened, used, damaged, or are not in their original condition.
  • Certain products may not be eligible for return due to hygiene reasons or if explicitly stated in the product description as “non-returnable.”

3. Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a reasonable amount of time.

4. Warranty

  • Warranty for products sold on ExpressmartKe is provided solely by the manufacturer through their authorized service centers.
  • The warranty period and terms vary by product and manufacturer.
  • Warranty coverage typically excludes physical damage, misuse, or unauthorized repairs.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at customer-service@expressmartke.com within 24 hours of delivery to notify us of your intention to return the product.
  • Provide your order number, details of the product you wish to return, and the reason for the return.
  • Our customer service team will provide you with further instructions on how to proceed with the return.

6. Shipping Costs

  • Shipping costs associated with the return of the product are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

SHOPPING CART

close