Terms and Conditions

These terms bring together the policies ExpressmartKe publishes for ordering, paying, delivery, returns and your account. By placing an order on expressmartke.com you agree to them and to our Privacy Policy.

If you do not agree with these terms, please do not place an order. If anything here is unclear, contact us before you buy.

• Prices are shown in Kenya shillings (KSh). The total, including any delivery fee, is shown before you place your order.
• Sale prices hold while stock lasts. Flash sale prices apply until the end time shown on the sale.
• Coupon codes are checked when you place your order and can have limits on dates, minimum spend and number of uses.
• After you place an order you will receive an order confirmation message.

• You pay online on the secure iPay payment page by M-Pesa, Airtel Money or card.
• Card details are entered only on iPay’s page; we never ask for them on our site.
• An order is confirmed once payment is received. Orders that are not paid within 2 hours are cancelled and the items are released back to stock.

• We deliver nationwide across Kenya. Contact us to confirm delivery availability to your specific location.
• Deliveries run Monday to Saturday. We do not deliver on Sundays or public holidays; orders placed then are processed the next working day.
• Next-day delivery is available for orders placed before 2 PM on weekdays, subject to product availability and delivery location.
• Someone must be present to receive the delivery. Our delivery team will contact you before arrival.

See the Delivery page for delivery areas, fees and timelines.

• Returns must be initiated within 7 days of delivery.
• Products must be in original condition with all packaging intact and the factory seal unbroken, with the original receipt or proof of purchase.
• If you receive a defective item, contact our customer service team immediately with your order details and a description of the defect. We may request photos.
• Refunds are issued to the original payment method, typically within 5–7 business days after we receive your return.
• Shipping costs are non-refundable unless the return is due to our error.

See the Return Policy page for the full return process.

Keep your sign-in details private. You can ask us to close your account at any time. When you do, we deactivate or delete your account and information from our active databases, although some information may be kept to prevent fraud, troubleshoot problems, assist with investigations, enforce these terms or comply with legal requirements.

How we collect and use your information is explained in our Privacy Policy.

We may update these terms from time to time. Changes take effect when they are posted on this page, and the terms in force when you place an order apply to that order.