1. How can I place an order?
To place an order, simply browse through our collection of mobile phones and accessories, select the items you wish to purchase, and proceed to the checkout page. Follow the instructions to complete your order.
2. What payment methods do you accept?
We accept various payment methods including M-Pesa, Cash On Delivery and mobile banking. Upon checkout, you'll be provided with different payment options to choose from.
3. How long will it take for my order to arrive?
Delivery times vary depending on your location within Kenya. Typically, orders are delivered within 1-5 business days after payment mode confirmation. You will receive a tracking number to monitor the status of your delivery.
4. Do you offer international shipping?
Currently, we only ship within Kenya. However, we are working on expanding our shipping services to other countries in the future.
5. What is your return policy?
We offer a hassle-free return policy within 14 days of receiving your order. If you are not satisfied with your purchase, you can return the item(s) in their original condition(original seal) for a full refund or exchange.
6. Are the products sold on your website genuine?
Yes, we guarantee that all products sold on our website are 100% genuine and sourced directly from authorized distributors and manufacturers.
7. Do you provide warranties for your products?
Yes, all mobile phones and accessories purchased from our website come with standard manufacturer warranties. Please refer to the product description for warranty details.
8. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery by calling +254113883902 or through the courier's website.
9. Do you have a physical store where I can purchase products?
Currently, we operate exclusively as an online store and do not have any physical retail locations. However, you can conveniently shop for our products on our website from the comfort of your location.
10. How can I contact customer support?
If you have any questions or need assistance, our customer support team is available via email at info@expressmartke.com or through our contact number +254113883902. We strive to respond to all inquiries promptly.
11. Are there any additional charges such as taxes or shipping fees?
All prices displayed on our website are inclusive of taxes. However, shipping fees may apply depending on your location and the size of your order. These fees will be clearly outlined during the checkout process. Free shipping is applied to orders above Ksh. 1500.
12. Can I cancel my order after it has been placed?
Once an order has been placed and payment has been confirmed, it cannot be cancelled. However, you may be able to return the item(s) for a refund or exchange as per our return policy. Contact +254113883902 for any assistance
13. Do you offer installment payment options?
Yes, we provide installment payment options on selected products through select payment partners. Please contact our customer support team for more information on installment plans.
14. Can I change my delivery address after placing an order?
Unfortunately, we are unable to change the delivery address once an order has been placed. Please ensure that the delivery address provided during checkout is accurate to avoid any delivery delays or issues.
15. Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for businesses and organizations. Please contact our sales team at business@expressmartke.com for more information on wholesale pricing and ordering.